Frequently Asked Questions
Everything you need to know about our premium vanilla beans and extracts.
What is the difference between Madagascar and Tahitian vanilla?
Madagascar vanilla is known for its traditional, rich, and creamy flavor profile, while Tahitian vanilla offers a more floral, fruity aroma with notes of cherry and anise.
How should I store my vanilla beans and extracts?
Store your vanilla in a cool, dark place away from direct sunlight. Do not refrigerate or freeze vanilla beans, as this can cause them to dry out or develop mold.
Do your products contain sugar or corn syrup?
Our pure vanilla extracts are made using only vanilla bean extractives, water, and alcohol. We do not add sugar, corn syrup, or artificial flavorings to our pure line.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-5 business days via USPS or UPS.
What is your return policy?
Due to the food-based nature of our products, we cannot accept returns on opened items. If your order arrives damaged or incorrect, please contact us within 14 days for a replacement or refund.
Are Cook's Vanilla products gluten-free and vegan?
Yes, all of our vanilla extracts and beans are naturally gluten-free, vegan-friendly, and non-GMO.